Refund Policy:

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. It Will take upto 10 working days as per Bangladesh Bank and Digital Commerce Policy. the expected refund processing times are as follows:

Payment Method Refund Option   Refund Time


Refund Voucher

        1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal

        9-10 working days


Bank Deposit / Mobile Payment Reversal

        5 working days

Cash on Delivery (COD)

Bank Deposit

        4-5 working days

Mobi Xpress Voucher

Refund Voucher

        1-2 working days

Rocket or DBBL(Nexus)

Bank Deposit / Mobile Payment Reversal

         7 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.